Change Management Foundation

Course Description Overview

035037

3 days

The use of these materials assumes delivery by a properly accredited trainer through an appropriately certified training organization. For further details on the process and requirements for accreditation, please contact your account manager.

Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG™ in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ‘body of knowledge’ for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager.

APMG’s refreshed Change Management certification is fully aligned with the change management body of knowledge.

Course Objectives:

The purpose of the Foundation certification is to confirm that a candidate has sufficient knowledge and understanding of Change Management to work as an informal member of a team working on an organisational change initiative. The Foundation certification is also a pre-requisite for the APMG Practitioner certification.

The new syllabus samples a wide range of knowledge regarding the theory and practice of change management including:

· Change and the individual

· Change and the organisation

· Communication and stakeholder engagement and;

· Change practice

The purpose of the Practitioner certification is to confirm whether the candidate has achieved sufficient know-how to apply and tailor Change Management guidance in a given organisational change situation.

Target Student:

Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working a process environment. The Change Management Practitioner would suit candidates working in the following professions or areas:

· CxO’s

· IT Managers/ Directors

· Senior Project Officers

· Project & Program Coordinator/Managers

· Operations Managers

· Quality Managers

· Business Analysts

· Engineering Managers

· IT Infrastructure Managers

· Internal Consultants

· Professional Consultants

This qualification is aimed at anyone working within a change environment that has responsibilities for identifying, assessing, planning, or managing improvement activities, or reporting on continual improvement activities across the organisation.

The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives.

Prerequisites:

There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices.

Course-specific Technical Requirements Software:

Course-specific Technical Requirements Hardware:

Certification reference (where applicable)

Course Content:

Change and the Organisation

· Drivers for change

· Developing a vision

· Culture and climate

· Emergent change and lifecycle

· Organisational metaphors

· Models of change

· Roles required for change

Stakeholders

· Principles

· Identification

· Analysis

· Influencing and listening

· Emotion and demonstration

· Communications

· Cognitive biases

· Remaining people focused

· Improving Communications

· Communications channels

· Collaboration

· Communications Planning

· Larger workshops

Change Impact

· Assessing impact

· McKinsey 7 S

· Stakeholder impact assessment

· Assessing change readiness

· Large change – how to staff

· Building a change team

· Preparing for resistance

· Building team effectiveness

Individual Change

· Learning theory

· Motivation

· Change Curve

· Personality differences

Registration