Lean IT Foundation with Six Sigma Overview (LITA)

Course Description Overview

035031

3 days

This thre day course leads to the Lean IT Association foundation exam followed by an overview of Six Sigma. Candidates will be taken from foundational understanding through to getting a practical appreciation of how to apply Lean IT Principles to specific business problems, pain points, trigger events and waste scenarios within the organisation. They will learn how to implement and apply Kaizen improvement activities into their enterprise and how to efficiently use it for client initiatives, and how to effectively use Lean IT for different organisational scenarios.

The course material is supported by practical case-based exercises. Candidates will learn how to apply the Lean IT approach to address customer value requirements and establish and maintain a sustainable approach to long term improvement of value delivery from IT.

The Guide has been written by leading industry experts and is part of the Lean IT Association (LITA) stream of courses. This training event is designed to prepare candidates to manage improvements in a controlled and structured way using the Lean IT approach.

Course Objectives:

This three-day course leads to the Lean IT Association foundation exam. During the course delegates, will get the opportunity to prepare for the exam and utilise our extensive database of practice questions. This course will enable delegates to gain a foundational understanding of all the key parts of the Lean It approach including:

· Introduction to Lean

· Lean IT Dimensions: Customer

· Lean IT Dimensions: Process

· Lean IT Dimensions: Performance

· Lean IT Dimensions: Organisation

· Lean IT Dimensions: Behaviour & Attitude

· Kaizen Continual Improvement

· Lean IT Foundation Exam Preparation

· High level overview of Six Sigma

Target Student:

Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working a process environment. The Lean IT Foundation would suit candidates working in the following professions or areas:

· CxO’s

· IT Managers/ Directors

· Senior Project Officers

· Project & Program Coordinator/Managers

· Operations Managers

· Quality Managers

· Business Analysts

· Engineering Managers

· IT Infrastructure Managers

· Internal Consultants

· Professional Consultants

This qualification is aimed at anyone working within a quality improvement environment that has responsibilities for identifying, assessing, planning, or managing improvement activities, or reporting on continual improvement activities across the organisation.

The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives.

Prerequisites:

There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of IT processes.

Course-specific Technical Requirements Software:

Course-specific Technical Requirements Hardware:

Certification reference (where applicable)

Course Content:

Module 1 – Introduction to Lean

• History of Lean

• Key Principles of Lean

• Aspects of Lean

• Customer Defined Activities

• 8 types of waste

• Primary drivers of Lean

• Lean and Six Sigma

• Characteristics of Lean IT

Module 2 – Lean IT Dimensions: Customer

• What is value

• The customers

• Critical to Quality

• Voice of the customer

Module 3 – Lean IT Dimensions: Process

• Value streams and processes

• Process elements

• Basic processes

• Push vs pull systems

• SIPOC

• Value Stream Mapping (VSM)

• Lean IT Time

• Process metrics

• The 5 s concept

• Heijunka

Module 4 – Lean IT Dimensions: Performance

• Defining performance

• Performance indicators

• Defining KPI’s

• Time usage

• Process Cycle Efficiency (PCE)

• Skills and Knowledge

Module 5 – Lean IT Dimensions: Organisation

• Organisation structures

• Key behaviour

• Organising Lean IT

• Communications cascade

• Objectives, feedback and performance

• Performance dialogue

• Visual management

• Work boards

Module 6 – Lean IT Dimensions: Behaviour & Attitude

• The Lean mind-set

• The Lean attitude

• Lean Behaviours

• Lean transformation

• Lean leadership

• Jidoka

Module 7 – Kaizen Continual Improvement

• Continuous improvement

• Kaizen events

• Business benefits criteria

• Feasibility criteria

• Selecting a subject for a Kaizen event

• Roles in a Kaizen event

• A3 Method

• Define, Measure, Analyse, Improve, Control

• Common Kaizen tools

• Common Kaizen Pitfalls

Module 8 – Six Sigma

• Meaning of Six Sigma

• History of Six Sigma

• Common roles in six sigma

• Six Sigma methods

• Six Sigma tools

• Control charts

• The Six Sigma organisation.

• Process capability and measures

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