Effective Interpersonal Communication for Business Professionals

Course Description Overview

Course Number:
097012
Course Length:
1 day
Course Description Overview:
To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people.
Course Objectives:

In this course, you will use a variety of methods to communicate effectively with people in many different roles in an organization.


You will:


  • Interact productively with others in the workplace on a day-to-day basis.
  • Build positive relationships with diverse individuals.
  • Consider organizational communication systems.
  • Communicate with peers.
  • Communicate with supervisors.
  • Communicate with external people.
  • Communicate during conflict and change.

Target Student:
The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance.
Prerequisites:

To ensure your success in this course, you should have some level of work experience in any of a variety of organizational settings.


Course-specific Technical Requirements Software:

  • Microsoft® Windows® 10
  • Microsoft® Office 2016
  • Any PDF reader
Course-specific Technical Requirements Hardware:

For this course, you will need one computer for the instructor. The computer will need the following minimum hardware configurations:


  • 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
  • CD-ROM drive (if installing any software from a CD-ROM)
  • Keyboard and mouse (or other pointing device)
  • 1,024 x 768 resolution monitor recommended
  • Network cards and cabling for local network access
  • Internet access (contact your local network administrator)
  • Printer (optional) or an installed printer driver
  • Projection system to display the instructor's computer screen

Certification reference (where applicable)
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Course Content:

Lesson 1: Interacting with Others

 Topic A: Understand the Communication Process

 Topic B: Apply Core Communication Skills

 Topic C: Observe Nonverbal Communication


Lesson 2: Building Positive Relationships

 Topic A: Create Connection

 Topic B: Adapt Appropriately to Different Communication Styles

 Topic C: Accommodate Diversity


Lesson 3: Considering Organizational Communication Systems

 Topic A: Analyze Organizational Culture

 Topic B: Ensure Communication Flows Effectively


Lesson 4: Communicating with Peers

 Topic A: Interact Effectively with Peers

 Topic B: Work Productively in a Group

 Topic C: Engage in Productive Meetings

 Topic D: Lead a Team


Lesson 5: Communicating with Supervisors

 Topic A: Communicate with Different Supervisor Styles

 Topic B: Discuss Important Topics with Your Supervisor


Lesson 6: Communicating with External People

 Topic A: Interact Effectively with Customers

 Topic B: Work Productively with Vendors


Lesson 7: Communicating During Conflict and Change

 Topic A: Communicate Through Conflict

 Topic B: Communicate Through Change

Registration
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