ITIL 4 Awareness
Course Description Overview
ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
NOTE: If you are familiar with ITIL version 3, much of the basic terminology will be similar. If there are notable revisions to the content, this icon will appear next to the explanatory text. For example, if the definition of a term has been revised, then this icon will appear along with an explanation of how the definition has changed from the previous version.
- Any current version of Microsoft® Windows or any current version of Apple® Mac OS®.
- Microsoft® PowerPoint® or any other slide viewing software to display the course slides.
If you wish to use the overheads provided in the data files, you will need to set up a computer for the instructor with the following minimum hardware configurations:
- 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor
- 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
- 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
- Keyboard and mouse (or other pointing device)
- 1024 x 768 resolution monitor recommended
- Internet access (contact your local network administrator)
- Projection system to display the instructor's computer screen
Lesson 1: ITIL 4 Overview
Topic A: Introduction to ITIL
Topic B: Key Concepts of ITIL