ITIL 4 Strategic Leader: Digital and IT Strategy (DITS)
ITIL 4 provides practical and flexible guidance to support organizations on their journey to digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL provides a framework for quality IT service management (ITSM) through proven best practice. ITIL manages the creation of a service, its operation and its improvement. Organizations who adopt ITIL invariably adapt it to suit their specific requirements.
This course is designed to take practitioners and organizations on a digital strategy journey. Its iterative, eight-step model moves from “vision” through to “actions” and is about creating sustainable, digital momentum; this fulfils the enterprise’s evolution into a digital enterprise and enables business value co-creation. The guidance also highlights four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.
ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at people in senior roles including CIOs, chief digital officers and other aspiring CxOs, as well as consultants and others involved in digital transformations, service delivery and strategic delivery.
The new guidance contained in DITS – based on expert research input from around the world – explores the use of the ITIL framework to support organizations on their digital transformation journey.
This covers:
- The internal and external factors to consider while crafting digital strategy
- How IT strategy differs from digital strategy and how they can be integrated
- Create a digital strategy that achieves the most value from digital
- Implementing and sustaining digital strategy.
- Developing and nurturing digital capabilities for continual business innovation and value co-creation
For more digitally mature organizations, the guidance provides a structured and flexible approach for addressing service management challenges and uses the potential of modern technology to achieve the most value from digital.
This will help them reflect holistically and improve their existing digital strategy blueprint, which they have adopted through testing, learning and failing. And this will add coherence to future transformation, which is a never-ending process.
For organizations just starting their digital journey, DITS is a framework to help them benefit from the experience and expertise of others. This guidance will give them greater confidence when formulating digital strategy.
Who should attend this course and why is it beneficial to gain this certification?
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course.
Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management.
The ITIL 4 DITS Qualification would most likely suit the following delegates:
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
- Existing ITIL qualification holders wishing to develop their knowledge
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
In order to access ITIL® 4 Leader Digital & IT Strategy exam, students must:
- Have obtained ITIL® 4 Foundation certificate or ITIL® 4 Managing Professional Transition certificate
- Have attended an accredited training course
- Complete and receive a passing score on the 4 Case Study Assignments included in the course (click here for more information)
- Have a minimum of three years of IT managerial experience
ITIL ®4 Leader: Digital and IT Strategy (DITS) is aimed at
people in senior roles including CIOs, chief digital officers and other
aspiring CxOs, as well as consultants and others involved in digital
transformations, service delivery and strategic delivery.
The course content includes:
ITIL Guiding Principles to All Aspects of Digital and
IT Strategy
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimise and Automate
Leverage Digital Strategy to React to Digital
Disruption
Digital Technology
Digital Business
Digital Organisation
Digitisation
Digital Transformation
Business Strategy and Business Models
Digital and IT Strategy
Products
Services
Relationship Between Digital, IT Strategy and Components of
ITIL SVS.
Relationship between Concepts of Digital and IT
Strategy, Service Value System and Service Value Chain
Environmental Analysis
External Analysis: PESTLE
Internal Analysis: Four Dimensions of Service Management
How an Organisation Uses Digital and IT Strategy to
Remain Viable in Environments
How an Organisation’s Viability is Related to Agile,
Resilient, Lean, Continuous and Co-Creational it is
How to Analyse the VUCA Factors and Address them in a
Digital and IT Strategy
Explain and Compare Three Levels of Digital Disruption:
Ecosystem
Industry/Market
Organisational
Organisation’s Position in a Particular Market or Industry
Influenced factors:
Achieving Customer/Market Relevance
Achieving Operational Excellence
Internal and External Focus
Balanced Approach
Digital Positioning Tool to Determine Appropriate Position
for a Digital Organisation
Strategic Approaches by Digital and IT to Achieve
Customer/Market Relevance and Operational Excellence
How to Apply Approaches to Achieve Customer/Market
Relevance:
Customer Journeys
Omnichannel Delivery and Support
Context-Sensitive Delivery and Support
Customer Analytics
Customer Feedback and 360° Approaches
How to Achieve Operational Excellence in the Four
Dimensions of Service Management
Understand the Financial Aspects of Digital and IT Strategy
in Terms of the Following:
Financial Policies
Portfolio Optimisation
Funding Projects, Products and Services
Balancing Cost of Innovation and Operation
Charging Models
Assess Strategic Approaches for Digital Organisations
Risks and Opportunities of Digital and IT Strategy
Concept of Risk Management in the Context of a Digital
Organisation
Context of Digital and IT Strategy
Identify Risk
Assess Risk
Concept of Risk Posture and Show How to Determine an
Acceptable Balance Between Opportunity and Risk
Explain the Concept of Innovation, Including its Key
Elements and Techniques
Apply Techniques to Develop and Maintain a Culture of
Innovation
Steps and Techniques Involved in Defining and
Advocating for Digital and IT Strategy
How to Use Digital Readiness Assessment to Perform Gap
Analysis Between an Organisation’s Current and Desired Positions Approaches for
Scraping Data from Dynamic Websites
How to Define and Communicate a Vision and a Strategy
How to Use Business Cases to Advocate for a Digital and IT
Strategy
Implementation of a Digital and IT Strategy
How to Define Operating Models for Digital Organisations
Major Skills Required of Leaders in Digital Organisation
Apply Approaches to Strategy Coordination and
Implementation:
Large-Scale Transformation
Incremental Transformation
Mergers and Acquisitions
Individual Changes
Approaches to POMs (Parallel Operating Models)
How to Assess Success of a Digital and IT Strategy
Typical Activities of a Digital Transformation Programme