Lean IT Foundation & Kaizen (LITA)
This five day course leads to the Lean IT Association foundation and Kaizen exams. Candidates will be taken from foundational understanding through to getting a practical appreciation of how to apply Lean IT Principles to specific business problems, pain points, trigger events and waste scenarios within the organisation. Then teaches and equips individuals to define, facilitate and lead Lean IT Kaizen improvement initiatives. The course teaches students how to effectively use the Six Sigma DMAIC (Define, Measure, Analyse, Improve, Control) improvement model leveraging the Lean A3 problem identification and planning tool to complete a full improvement cycle. This certification course provides you with the knowledge, skills and methodology required to identify, plan and implement incremental service and process improvements focused on improving the efficiency and effectiveness of any process or value stream.
The Guide has been written by leading industry experts and is part of the Lean IT Association (LITA) stream of courses. This training event is designed to prepare candidates to manage improvements in a controlled and structured way using the Lean IT approach.
This five-day course leads to the Lean IT Association foundation and Kaizen exams. During the course delegates, will get the opportunity to prepare for the exam and utilise our extensive database of practice questions. This course will enable delegates to gain a foundational understanding of all the key parts of the Lean IT approach and also prepare them to be a highly effective Lean Kaizen Lead, The objectives of this course are to:
· Introduce Lean IT
· Introduce Lean IT Dimensions: Customer
· Introduce Lean IT Dimensions: Process
· Introduce Lean IT Dimensions: Performance
· Introduce Lean IT Dimensions: Organisation
· Introduce Lean IT Dimensions: Behaviour & Attitude
· Introduce Kaizen Continual Improvement
· Introduce Lean IT Foundation Exam Preparation
· Understand Lean principles related specifically to leading a Kaizen event
· Understand how to apply the Lean A3 tool to support continual improvement
· Gain practical how-to knowledge of how to use of the Six Sigma DMAIC improvement model as a structured improvement methodology
· Learn about improvement scoping and validation
· Learn how to gain voice of customer input and establish critical to quality requirements
· Learn how to apply and use Value Stream Mapping (VSM) techniques to identify process waste and speed improvement opportunities
· Understand how to use root cause analysis techniques to support problem analysis
· Learn how to identify, select and use various improvement options
· Understand how to establish effective controls
· Understand how to establish methods to improve quality and mistake proof future process activities
Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working a process environment. The Lean IT Foundation would suit candidates working in the following professions or areas:
CxO’s
IT Managers/ Directors
Senior Project Officers
Project & Program Coordinator/Managers
Operations Managers
Quality Managers
Business Analysts
Engineering Managers
IT Infrastructure Managers
Internal Consultants
Professional Consultants
This qualification is aimed at anyone working within a quality improvement environment that has responsibilities for identifying, assessing, planning, or managing improvement activities, or reporting on continual improvement activities across the organisation.
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives.
Module 1 – Introduction to Lean
History of Lean
Key principles of Lean
Aspects of Lean
Customer Defined Activities
8 types of waste
Primary drivers of Lean
Lean and Six Sigma
Characteristics of Lean IT
Module 2 – Lean IT Dimensions: Customer
What is value
The customers
Critical to quality
Voice of the customer
Module 3 – Lean IT Dimensions: Process
Value streams and processes
Process elements
Basic processes
Push vs pull systems
SIPOC
Value Stream Mapping (VSM)
Lean IT Time
Process metrics
The 5 s concept
Heijunka
Module 4 – Lean IT Dimensions: Performance
Defining performance
Performance indicators
Defining KPI’s
Time usage
Process Cycle Efficiency (PCE)
Skills and Knowledge
Module 5 – Lean IT Dimensions: Organisation
Organisation structures
Key behaviour
Organising Lean IT
Communications cascade
Objectives, feedback and performance
Performance dialogue
Visual management
Work boards
Module 6 – Lean IT Dimensions: Behaviour & Attitude
The Lean mind-set
The Lean attitude
Lean behaviours
Lean transformation
Lean leadership
Jidoka
Module 7 – Kaizen Continual Improvement
Continuous improvement
Kaizen events
Business benefits criteria
Feasibility criteria
Selecting a subject for a Kaizen event
Roles in a Kaizen event
A3 Method
Define, Measure, Analyse, Improve, Control
Common Kaizen tools
Common Kaizen Pitfalls
Module 8 – Introduction to Kaizen
Kaizen, Kaikaku, Kakushin
Waste – Muda, Mura and Muri
The Kaizen mind set
Daily Kaizen
Improvement Kaizen
DMAIC method (Kaizen)
DMEDI method (Kaikaku, Kakushin)
Lean and Problems, Kaizen problems vs. ITSM problems
Spectrum of change
Module 9 – Governance & the organisation of Kaizen events
Sources of Kaizen initiatives
The Kaizen team
Selecting team members
Team member roles
Preparing an improvement Kaizen
Preparing for a Kaizen event
Module 10 – A3 Method
Contents of a problem-solving A3
Examples of A3
The A3 status report
The A3 proposal
Skills for completing an A3
Building communication
The MECE concept
Module 11 – Define Phase
The problem statement
Validating the problem
Voice of the Customer – Critical to Quality/ SIPOC
Types of problem – Cynefin model
Validating problem solving value
Criteria’s; Business benefits, Feasibility, Organisational impact
Typical problems in IT
Ensuring support for a Kaizen
Stakeholder analysis
Key steps in the define phase
Module 12 – Measure Phase
Problem resolution variables
Categories of units
Technical & people data
Gemba walk
Measurement systems
Baseline and benchmarking
VSM metrics and calculations
Key steps in the measure phase
Module 13 – Analyse Phase
Graphs and charts
Check (Tally) sheet
Finding the route cause
5 whys
Cause and effects matrix
Failure modes and effects analysis
Analysing a value stream map
Analysis in IT
Closing the analysis phase
Key steps in the analyse phase
Module 14 – Improve Phase
Ideas generation
Options selection and prioritisation
Testing solutions
Solutions used in IT
Key steps in the improve phase
Module 15 – Control Phase
Achieving control
Control plan
Documentation
Monitoring
Metrics
Visual management
Performance dialogues
Cascade
Response
Training
Communications plan
Closure
Key steps in the control phase